Privacy Policy

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About Us

Say Hello is a registered charity, its registration number is: 1161440.

Say Hello operates from the  Social Care Exchange in Lincoln (

We are registered with the Information Commissioner’s Office and we will be the ‘data controller’ for the purposes of data protection law in relation to any personal information we hold about you.

Say Hello’s Trustees are committed to maintaining high standards of confidentiality in relation to the information provided to the charity.

This privacy policy is designed to provide information about our practices concerning the collection, use and disclosure of personal information in the course of our pursuit of our charitable objectives.

Charitable Objects

We help adults with learning disabilities by providing activities education and training aimed at improving their lives and enabling them to realise their potential to the best of their ability.

Who this privacy notice applies to

This privacy notice applies to all persons whose personal information we collect and process (except in connection with our marketing activities) in the course of pursuing the Charity’s objectives.

This includes the individuals and organisations listed below or individuals who work for any of the following organisations or bodies:

  • Individuals or families of individual beneficiaries of the Charity;
  • Fundraisers;
  • Volunteers;
  • Donors;
  • Health and social Care professionals;
  • Event exhibitors;
  • Regulators, insurers, auditors, professional advisers and certification/accreditation bodies.

 Information we may collect and process

In the course of pursuing our charitable aims and objectives, we will need to collect and process various types of personal information for various purposes. We may obtain personal data from a variety of sources, but primarily from those referred to in previous section.

Given the nature of our business and the services we provide, we actually collect a very limited amount of data from you. What we do collect and process are your contact details, contact details of individuals within your organization (if applicable) and information relating to activities/events you may be interested in. We collect the information in order to ensure the smooth and efficient provision of our services, either with your specific consent, to the extent required, or where we have a legal basis to do so.

How we use and disclose information collected

Where we receive personal data we process that data for the purposes of:

  • Pursuing our charitable objectives;
  • Informing our fundraisers;
  • Planning Events;
  • Holding Events;
  • Making contact in relation to our activities;
  • complying with our legal obligations or making disclosures to government, regulatory or other public bodies where in our reasonable opinion the disclosure is appropriate and permitted by law including:
  • disclosures required by law or court order;
  • disclosures to the police, tax authorities, the National Crime Agency or other public or government authorities where in our reasonable opinion the disclosure is required in relation to any criminal investigation or prosecution;
  • disclosures to our regulators, ombudsman or other government, public or regulatory authority, including any data protection supervisory authority or regulator of residential care service, where in our reasonable opinion the disclosure is required or permitted by law;
  • Providing access to our files for audit, review or other quality assurance checks, by our regulators, auditors, professional advisers and certification/accreditation bodies;
  • Processing required in connection with the day to day pursuit of our charitable aims and objectives;
  • Processing required in connection with any actual or proposed reorganisation, merger, sale, joint venture, assignment, transfer or other transaction relating to all or any portion of our business or assets.

We will only share personal information with third parties, where we have a legitimate business interest in doing so and will only do so where in our reasonable opinion that information will be adequately protected; where they are approved by us and subject to contractual obligations designed to ensure compliance with data protection legislation.

It is not our intention to transfer your data out of the EEA.


How long we keep personal information

We retain personal data in accordance with our retention and destruction policy, a copy of our retention policy is available on request.

How we protect personal information

We are strongly committed to data security and we take reasonable and appropriate steps to protect the personal information we hold from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic and managerial procedures to safeguard and secure that information.

The legal basis for processing personal information

Data protection law requires us to have a legal basis for processing your information. In most cases we will only process your personal information in order to further our charitable objectives of helping adults with learning disabilities overcome loneliness or social exclusion. When processing personal data we comply with the data protection principles and our own data protection standard. By doing so we consider that the interests and fundamental freedoms of people whose personal data we process do not override the pursuit of our legitimate interests and/or those of those individuals with learning disabilities who are the focus of our charitable purpose.

Rights of data subjects

You have a number of rights. You may:

  • request a copy of the personal data we hold about you;
  • you may object to our processing of it or ask us to rectify it, restrict the way in which we process it or erase it from our records;
  • complain about the way in which we process or have processed your data.

For further information about your rights, or how to exercise them, including how to make a complaint, you should contact our Data Compliance Officer at

If you remain dis-satisfied you may lodge a complaint with the Information Commissioner’s Office.


If you have any cause for concern about our handling of personal information, please contact us using the details below.

If we are unable to resolve your concerns about our handling of personal information, you have the right to complain to the Information Commissioner’s Office.

Contact details

Please read carefully the notices that apply to you and contact us if you have any queries by emailing us at,  Or by writing to: Say Hello, PO Box 4412, Wells, Somerset, BA5 9AH.

This privacy notice may change from time to time so we recommend that you review it periodically.

This version of the privacy notice was last updated on 22nd August 2019.